And as for the dog? Subscribe to get the best Verge-approved tech deals of the week. Cookie banner We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. By choosing I Accept , you consent to our use of cookies and other tracking technologies. Cybersecurity Mobile Policy Privacy Scooters. Phones Laptops Headphones Cameras. Tablets Smartwatches Speakers Drones.
Accessories Buying Guides How-tos Deals. Health Energy Environment. YouTube Instagram Adobe. Kickstarter Tumblr Art Club. Film TV Games. Fortnite Game of Thrones Books. Comics Music. Filed under: Tech. You can call during local business hours, Monday through Friday. Pre-sales support can be accessed using the same phone number as with technical support. Assistance for billing and subscription management issues is available online or by telephone during China business hours Beijing Time , Monday through Friday.
Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Office operated by 21Vianet portal.
Technical support for Office operated by 21Vianet subscriptions provides assistance with basic installation, setup, and general technical usage. Some examples of these issues are listed in the following table. You can learn how to contact technical support here: Contact support. Technical support does not include troubleshooting third-party services or add-ins. Learn about finding answers from other customers in the Community.
Examples of issue types and severity levels are shown in the following table. Initial response time is based on the severity levels described above. Severity A is available only for technical support. For billing and subscription management support, the highest severity level is B. Assisted support options are for admins of Office subscribed organizations only. If you use Office but you're not an admin, you can still get support in the community forums, or by contacting your admin.
Call support. If you encounter any problem with online request, phone support is available at 86 Equally important is the critical role that the customer's IT department plays in the support of its users. People with administrator roles are the only ones in the customer's organization authorized to access the Admin section of the Office operated by 21Vianet portal and to communicate directly with 21Vianet about Office service requests.
With Office you can designate several types of administrators who serve different functions. This service description uses the generic title administrator to refer to all categories of administrators. For more information about the types of administrator roles, see Assign admin roles in Microsoft for business. The administrator is expected to provide initial assistance for the customer's users. However, if the administrator is unable to resolve issues with the help of self-service support resources, he or she should Contact support.
To view feature availability across Office plans, see Office Service Description. Find docs and training link page Employee quick setup article Overview of Microsoft Business Premium setup video.
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